We are seeking an experienced Brand Marketing and Guest Relations Manager to join our team at Adna Hotel in Lagos, Nigeria
The successful candidate will be responsible for developing and implementing marketing strategies to promote the hotel’s brand, as well as ensuring exceptional guest satisfaction and loyalty.
Key Responsibilities:
Brand Marketing
1. Develop and implement marketing strategies: Create and execute marketing plans to promote the hotel’s brand, increase occupancy, and drive revenue.
2. Manage social media presence: Maintain and enhance the hotel’s social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
3. Collaborate with design team: Work with the design team to create visually appealing marketing materials, including brochures, flyers, and email newsletters.
4. Monitor and analyze market trends: Stay up-to-date with industry trends, competitor activity, and market research to inform marketing strategies.
5. Manage marketing budget: Oversee the marketing budget, ensuring effective allocation of resources and achieving ROI goals.
Guest Relations
1. Ensure exceptional guest satisfaction: Foster a culture of exceptional customer service, ensuring that all guests have a memorable and positive experience at the hotel.
2. Manage guest feedback: Collect, analyze, and respond to guest feedback, using insights to improve hotel services and amenities.
3. Develop and implement loyalty programs: Create and execute loyalty programs to reward repeat guests and encourage loyalty.
4. Collaborate with front-of-house team: Work closely with the front-of-house team to ensure seamless guest experiences, from check-in to check-out.
5. Manage guest complaints: Resolve guest complaints in a timely and professional manner, ensuring that issues are addressed and guests are satisfied.
Requirements
1. Bachelor’s degree in Marketing or related field: A degree in Marketing, Hospitality, or a related field is required.
2. Minimum 3-5 years of experience: Proven experience in marketing and guest relations, preferably in the hospitality industry.
3. Strong marketing and communication skills: Excellent written and verbal communication skills, with the ability to develop and implement effective marketing strategies.
4. Guest-focused mindset: A customer-centric approach, with a passion for delivering exceptional guest experiences.
5. Analytical and problem-solving skills: Ability to analyze data, identify trends, and resolve issues in a timely and effective manner.
6. Team player: Ability to work collaboratively with cross-functional teams, including marketing, sales, and operations.
What We Offer
1. Competitive salary and benefits package: A comprehensive salary and benefits package, including health insurance, pension, and annual leave.
2. Opportunities for growth and development: A dynamic and supportive work environment, with opportunities for professional growth and development.
3. Recognition and rewards: Recognition and rewards for outstanding performance, including employee of the month/quarter/year awards.
If you are a motivated and experienced marketing and guest relations professional, please submit your application, including your resume and cover letter, to careers@iretura.com
Fresh concerns have emerged over compliance with a court order issued by the High Court of Kano State on April 8, 2026, restraining key parties—including the Honourable Minister of Education, the Kano State Ministry of Land and Physical Planning, the Kano State Urban Development Authority, and Pluck Global Company Limited—from further actions pending the determination of the matter before the court.
Findings indicate that while all parties—except the concessionaire, Pluck Global Company Limited—were duly served within two days of the order, significant challenges were encountered in effecting service on the company, raising troubling questions about its corporate traceability and regulatory vetting.
A review of the company’s records filed with the Corporate Affairs Commission (CAC) revealed addresses that could not be verified as functional business locations. Notably, documentation submitted to Federal Government College (FGC), Kano, dated June 20, 2024, listed two addresses: 8B, Lalupon Street, off Keffi Street, off Awolowo Road, Ikoyi, Lagos, as its head office, and 3 Bargery Road, Bompai, Kano, as its branch office.
However, a physical visit to the Ikoyi address revealed that the entire property is occupied by a company identified as Golden Alchemy, whose staff категорically denied any knowledge of, or shared occupancy with, Pluck Global Company Limited.
Efforts to trace the Kano address yielded even more unsettling findings. The location—a locked duplex—showed no visible signs of commercial activity. Neighbours, while reluctant to speak on record, alluded to irregular movements at odd hours, casting further doubt on the legitimacy of the premises as a corporate office.
In a twist, after multiple attempts to establish contact, an individual purportedly representing the company surfaced in Kano and agreed to receive and acknowledge the court order on April 11, 2026, at approximately 6:00 pm. Curiously, the Ikoyi address—already discredited—was again listed as the company’s official address in the acknowledgment.
These developments raise critical questions regarding due diligence and Know Your Customer (KYC) protocols on the part of the Federal Ministry of Education. They also cast a spotlight on the Infrastructure Concession Regulatory Commission (ICRC), should a concession agreement indeed have been executed with the company. Stakeholders say it would be instructive to review the addresses contained in all official correspondences and contractual documents linked to the transaction.
Meanwhile, a visit to the premises of Federal Government College, Kano, revealed ongoing construction activity, with workers observed excavating foundations. When approached, the workers declined to disclose the authority under which they were operating—despite the subsistence of a court order restraining further action.
Notably, a previously installed project billboard bearing the insignia of the school authorities and the Federal Ministry of Education had been removed. Sources within the institution suggest that the directive for its removal may have emanated from the Ministry following receipt of the court order.
The unfolding situation presents a complex mix of legal, regulatory, and accountability issues—raising the spectre of possible non-compliance with judicial directives, as well as deeper concerns about transparency in public-private concession arrangements.
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