Event
Bolt Passenger Safety Dialogue Earns Praise as Riders Share Concerns in Lagos
Bolt Passenger Safety takes center stage in Lagos as riders, drivers, and regulators engage in open dialogue to improve Nigeria’s ride-hailing experience
Bolt Passenger Safety is getting a major boost in Nigeria as the ride-hailing platform hosted its first-ever global Passenger Safety Meet & Greet in Lagos.
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The landmark event aimed to open direct lines of communication with users and address key concerns surrounding trust, privacy, and in-trip experiences.
Held recently, the forum brought together a diverse group of participants including passengers, drivers, regulators, Bolt Business clients, media professionals, influencers, and members of the Bolt team.
The objective: create a human-centred dialogue around safety in the country’s expanding mobility space.
In candid and unscripted conversations, riders shared their real-life experiences and concerns—ranging from data privacy breaches to unclear verification systems and fare disputes.
One recurring issue was drivers allegedly taking screenshots of rider information. Users urged Bolt to implement bank-grade privacy standards.
A concern over air-conditioning usage in the Economy category also sparked debate about service expectations, comfort, and communication.
Director of Public Transport Commuter Services, Engr. Adebayo Olusoji, delivered a keynote at the event, highlighting the importance of shared responsibility among platforms, passengers, and regulators.
“Continuous education, community engagement, and enforcement are crucial to making ride-hailing safer for everyone,” he noted.
Bolt showcased its existing safety features, including:
- Trip sharing
- Audio trip recording
- Driver and rider verification
- Emergency assist button
- In-trip insurance
- 24/7 customer support
The company encouraged greater use of these tools and reaffirmed its commitment to user safety.
Weyinmi Aghadiuno, Head of Regulatory and Policy at Bolt, emphasized the initiative’s deeper mission:
“This isn’t just about enforcing platform rules; it’s about co-creating solutions that reflect the real experiences of riders and drivers.”
An engaging role-play session between passengers and drivers dramatized common points of friction, such as payment issues and service miscommunication—highlighting the need for empathy, respect, and dialogue.
Bolt confirmed that this event marks the beginning of a nationwide engagement strategy to promote a safer, more inclusive, and responsive ride-hailing ecosystem in Nigeria.
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As trust and collaboration take center stage, Bolt Passenger Safety is poised to become a model for other ride-hailing services aiming to balance innovation with human experience.
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Event
Hamzat to Chair, Adebule Special Guest as TheGazelleNews Honours BKO, Antar Laniyan on Wednesday
All roads lead to the Ijakadi Hall of the prestigious Radisson Blu Hotel on Isaac John Street, GRA Ikeja on Wednesday, 15 July, 2026, as TheGazelleNews holds its annual public lecture.
The theme for this year’s event is: Driving Grassroots Governance with Public-Private Partnership: The Gains, The Pains, The Prospects.
The Deputy Governor of Lagos State and All Progressives Congress (APC) Governorship Candidate for the state, Dr Kadir Obafemi Hamzat will be Chairman at the occasion while the Senator representing Lagos West Senatorial District and former Deputy Governor of the state, Dr Idiat Oluranti Adebule will be the Special Guest of Honour.
The Keynote Speaker will be the Special Adviser to President Bola Ahmed Tinubu on Media and Public Communications, Chief Sunday Dare.
The Deputy Speaker of the Lagos State House of Assembly, RT Honourable Mojisola Lasbat Meranda; former Deputy Chief of Staff to ex-Osun Governor and Chief Operating Officer of TSAT/Thuraya Nigeria, Dr Abdullahi Adeyanju Binuyo; the Special Adviser to Governor Sanwo-Olu on Sustainable Development Goals, Dr Oreoluwa Finnih; the Executive Chairman of Agege Local Government, Abdul Ganiyu Vinod Obasa; and his counterpart from Abeokuta North Local Governent, Dr Lanre Oyegbola-Sodipo will discuss the main lecture by Chief Dare.
Former President of Nigerian Guild of Editors, Mrs Funke Egbemode will moderate the event.
Award highlights of the event are:
Presentation of Industry Icon Award to popular media practitioner, broadcaster and public analyst, Babajide Kolade-Otitoju for the Media Industry; and veteran actor, Antar Laniyan for the Movie Industry.
Three prominent politicians: Senator Ganiyu Olanrewaju Solomon, Asiwaju Olorunfumi Basorun and Chief Jide Ojuko will receive the Lifetime Achievement Award for their immense contributions to governance, democracy and growth of the country.
The Senior Special Assistant to the President on SDGs and former Deputy Governor of Lagos State, Princess Adejoke Orelope-Adefulire will be the Mother of the Day, while the Agbaoye of Ibadanland, Chief Kola Karim will be the Father of the Day.
Another highlight of the event is the special medical presentation to be provided by Biomedical Pharmaceutical Limited.
The Chairperson of the Organising Committee of the event, Mrs Adetutu Audu-Adebisi stated that TheGazelleNews Annual Public Lecture has provided avenue for policy makers interact and find ways of moving the country forward on various burning national issues.
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