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NCAA Demands Strict Compliance with First Need Compensation Rule

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First Need compensation

First Need compensation enforcement begins as NCAA warns airlines to comply with baggage delay rules or face penalties. Passengers must receive due benefits

First Need compensation is now at the center of aviation accountability in Nigeria. The Nigerian Civil Aviation Authority (NCAA) has issued a firm directive to both local and international airlines to comply fully with the First Need compensation policy or face strict sanctions.

Also read: NCAA clarifies: Airline ticket prices are deregulated

The regulation, rooted in Part 19 of the Civil Aviation Regulations 2023, mandates that passengers whose baggage arrives late—known as short-landed baggage must be compensated.

The law sets the compensation at N10,000 for domestic flights and $170 for international flights, aimed at covering passengers’ basic needs while they wait for their belongings.

Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, stated emphatically that “non-compliance will no longer be tolerated.” He criticized airlines for either ignoring or misunderstanding the rule, despite prior notifications.

“The regulations are very clear,” Achimugu said. “Many airlines have failed to adhere, and passengers are paying the price.”

Airlines are also expected to deliver delayed baggage to passengers within seven days at no cost. However, many carriers still require passengers to return to the airport—an act Achimugu says violates the regulation.

Acknowledging the operational challenges facing airlines, Achimugu encouraged carriers to strive for world-class standards while emphasizing that legal obligations cannot be ignored.

Supporting the message, Ifueko Abdulamlik, Senior Special Assistant to the Director-General, reminded airlines that passengers can seek additional claims for extended delays, provided they show receipts for essentials purchased due to inconvenience.

Airline representatives requested NCAA’s support in resolving infrastructure issues like faulty conveyor belts, which they claim are major contributors to baggage mishandling.

Also read: Enugu Air Inauguration: Keyamo Hails Mbah’s Vision

As part of broader consumer protection, the NCAA vowed to begin strict enforcement of the First Need compensation rule, signaling a new era of passenger rights advocacy in Nigeria’s aviation sector.

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Wema Bank Opens Final Window for One-Day MD/CEO Challenge Ahead of Children’s Day

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Wema Bank Children’s Day entries close on May 20 as the bank invites children to compete for a one-day MD/CEO experience

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XM Future Music Group Investment Platform Allegedly Collapses, Users Lose Funds

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Nigerian investment platform XM Future Music Group collapses amid concerns leaves users unable to withdraw funds amid concerns over suspected Ponzi scheme promising high returns

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Kola Karim’s Shoreline Group Signs $300 million Deal With Accor to Develop Nigeria’s First National Hotel Platform

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Kola Karim’s Shoreline Group has signed a letter of intent with Accor, a world leading hospitality group to establish Nigeria’s first national hotel platform.

The signing took place during the Africa Forward Summit 2026 hosted jointly by Kenya and France in Nairobi.

This ambitious partnership is set to make a significant contribution to the evolving Nigerian hospitality landscape with a substantial investment from Shoreline of $300 million, leveraging Accor’s renowned brand portfolio and expertise.

As gathered the strategic collaboration aims to develop a hotel network across Nigeria, encompassing 10 hotels across eight cities and over 1,200 rooms by 2030.

These properties will span various segments, from midscale to luxury, catering to diverse travelers and contributing significantly to the nation’s tourism growth. The project also includes the establishment of a dedicated hospitality training Academy to nurture local talent and create approximately 1,000 direct jobs.

Mr. Sébastien Bazin, Chairman and CEO of Accor, stated: “We are thrilled to partner with Shoreline Group to unlock the immense potential of Nigeria’s hospitality sector. This partnership is a testament to our belief in Nigeria’s dynamic future.

“By combining Shoreline’s deep understanding of the local market with Accor’s global expertise and diverse brand portfolio, we are poised to create an unparalleled hospitality offering that will set new benchmarks for quality and service.

“Crucially, the establishment of the Accor Academy is integral to this vision, enabling us to deliver immediate talent development for the Shoreline hotel portfolio, demonstrate our long-term commitment to Nigeria through dedicated training facilities, and solidify Accor’s position as the employer and educator of choice in West Africa.”

The Agbaoye of Ibadanland and  Chairman of Shoreline Group, Karim,  commenting on the development said: “This partnership is central to Shoreline’s strategy of building institutional-quality infrastructure platforms across Africa.

“We anticipate hospitality infrastructure becoming increasingly vital for capital movement and development, particularly in Nigeria where high-quality room supply is underserved. Our choice to partner with Accor highlights our focus on operational excellence and long-term value.

“The hospitality academy is crucial, alongside physical hotels, for developing local talent to sustain international standards. It will support our portfolio and enhance Nigeria’s hospitality workforce.

“This investment aligns with Shoreline’s broader focus on strategic assets in energy, infrastructure, and industrial development. We view hospitality as a natural extension: real infrastructure supporting economic activity, local capability, and national growth.”

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