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NCAA cracks down on airlines over passenger care

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NCAA airline passenger care under scrutiny as regulator inspects Xejet, Rano Air, and United Nigeria Airlines over delays and poor passenger treatment

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The Nigerian Civil Aviation Authority (NCAA) has inspected the Abuja operations of domestic airlines Xejet, Rano Air, and United Nigeria Airline following complaints about passenger treatment during flight disruptions.

Also read: Muyiwa Ajayi-Bembe Foundation delivers impactful Christmas relief

Michael Achimugu, Director of Public Affairs & Consumer Protection at NCAA, disclosed on X that the action was prompted by reports of poor communication and insufficient care for passengers during delays.

“While we understand the unique challenges of December per flight disruptions, airlines MUST provide the necessary care for passengers at a time like this,” Achimugu said.

He noted that many airlines fail to provide timely and accurate updates or light refreshments after two hours of delay, in breach of Part 19 of the NCAA Regulations 2023.

“The NCAA finds this unacceptable and has issued an ultimatum to the airlines, not limited to these three. We are watching, and action will be taken where necessary,” Achimugu added.

The regulatory authority’s move reflects a firmer stance on passenger rights, as domestic air travel surges during the holiday season.

Also read: FIFA signs MoU with Qatar to boost club management

Passengers can expect stricter compliance and oversight to ensure basic care and information are consistently provided.

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Gusau airport passes ICAO quality inspections ahead of commercial operations

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The Gusau International Airport (GIA) in Zamfara state has passed the International Civil Aviation Organisation’s (ICAO) quality assurance tests and inspections ahead of the commencement of commercial operations next month.

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The development comes as the airport prepares to begin scheduled commercial flights between Gusau and the Nnamdi Azikiwe International Airport in Abuja.

According to a statement by the state government on Tuesday, XEJet Limited is expected to operate bi-weekly flights on Mondays and Fridays from the first week of October.

An official of a leading Nigerian aviation agency said the airport’s instrument flight procedures had undergone ICAO’s 17-step quality assurance and approval process, with GIA completing and passing all the stages.

The official, who spoke on condition of anonymity because he was not authorised to speak, said the process was part of Nigeria’s efforts to implement corrective measures recommended by ICAO.

ICAO is a specialised agency of the United Nations responsible for coordinating international air navigation standards and promoting the safe and orderly development of international air transport.

Nigeria’s civil aviation system recorded an effective implementation (EI) score of 75 percent after an ICAO audit in 2023.

The official said ICAO conducted a follow-up inspection, known as the ICAO coordinated validation mission (ICVM), in April 2026, during which Nigeria had a significant safety concern (SSC).

He said the concern was resolved within the prescribed 40-day period, although Nigeria was required to implement associated medium-term corrective action plans.

As part of the corrective measures, the instrument flight procedures at several Nigerian airports were subjected to ICAO’s 17-step quality assurance and approval process.

“Of all the airports assessed, only Gusau International Airport (GIA) completed and passed all the 17 steps,” the senior aviation official said.

“The evidence of GIA’s successful completion of this demanding process formed part of the documentation submitted to ICAO.

“Following the ICVM, Nigeria achieved an impressive EI score of 95.1%.”

On September 21, the Zamfara government signed an air route development partnership agreement with XEJet for scheduled commercial flights between Gusau and Abuja.

The agreement is expected to enhance access to Zamfara and open greater opportunities for investors, businesses and visitors.

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ZITDA Deploys Internet at Gusau Airport Ahead of October 1 Flights

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Gusau International Airport internet deployment begins ahead of October 1 commercial operations, with free connectivity planned for passengers and staff

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Zamfara and XEJET signs agreement to commence Abuja-Gusau Flight

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The Zamfara State Government has signed an Air Route Development Partnership Agreement with XEJet Limited for scheduled commercial flights between Gusau International Airport and Nnamdi Azikiwe International Airport, Abuja.

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The Memorandum of Understanding signed on Monday marked an important step towards improving connectivity and facilitating business, investment, tourism and economic growth in Zamfara State.

A statement by the Governor’s Spokesperson, Sulaiman Bala Idris, disclosed that the Zamfara State Deputy Governor, Malam Mani Mummuni, chaired the signing ceremony.

The statement added that the Secretary to the State Government, Malam Abubakar Mohammed Nakwada, signed on behalf of the State Government.

The statement read in parts: “Zamfara State government has signed an Air Route Development Memorandum of Understanding (MoU) with XEJet Limited for scheduled commercial flights connecting Abuja and Gusau.

“Under the agreement, XEJet will operate bi-weekly flights beginning next month.

“The new air route will enhance access to Zamfara and open greater opportunities for investors, businesses and visitors.”

In his remarks at the ceremony, the Deputy Governor emphasised that the partnership aligns with the state government’s strategic goal of enhancing transportation infrastructure.

He said, “The Gusau International Airport was built entirely from scratch and completed within two years.”

“The main goal of constructing the airport is to make it easier and more efficient for people and goods to move, which should help boost the economy.”

“Governor Lawal has been actively seeking international investors and donor agencies, all of whom are willing to invest in Zamfara.”

“This milestone of initiating a commercial flight will draw potential investors. Improving the state’s accessibility is our top priority, as it will create a more welcoming environment for business growth and investment.”

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