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Africa’s Global Bank, UBA is Now Available on Apple Business Chat

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Africa’s Global Bank, UBA is Now Available on Apple Business Chat

Lagos, {19th May 2019} — The United Bank for Africa on Thursday announced that the services of its Chatbot, Leo is now available for customers on Apple Business Chat, where its users to communicate directly with businesses using the Messages app on iPhone and iPad.

“As a brand focused on providing excellent customer experience, we are always looking for new ways to serve our customers easily and on time; we are therefore thrilled to support Apple Business Chat, which gives us a powerful and engaging connection with our customers,” said Mr. Kennedy Uzoka, Group Managing Director of UBA, who spoke at the launch on Thursday. “Most of our customers prefer iOS, and we always want to exceed their expectations when they experience UBA. Apple Business Chat makes communicating with us as easy as messaging a friend, so we expect it will quickly become our customers’ preferred customer service channel.”

He explained that UBA customers can now use the services of LEO, through the Apple Business Chat to open an account, buy airtime, check account balance, make account transfers and pay bills. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.

Uzoka said, “Today, we are covering a segment that has been missing for some time. It is our desire to ensure that we put Leo everywhere, and today it is now on the IOS platform as the users approached us that they needed to enjoy the service which Facebook and WhatsApp users had been enjoying from LEO. Consistently, we have been the first in the use of intelligence banking, this is the first time this is happening in Africa. LEO is live in English on the IOS platform, and by the end of October, it will be live in other languages. As you know, LEO is already on WhatsApp and Facebook  in English, French, Portuguese and Swahili languages.”

To start Apple Business Chat, customers can click the ‘Chat with Messages’ button on UBA’s website or in mobile banking app, available in the App Store. A conversation with UBA’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.

The Group Head, Online, Banking, Austin Abolusoro, who spoke at the event said the bank is always looking for ways to improve upon its services to its teeming customers.

“We are leading financial industry AI in Africa. Our customers have been increasingly asking for mobile services that make their lives easier, and Leo has become a growing choice for his convenience and personal solutions, Over a million customers are already on the LEO platform. Before now, customers can only come to the bank, but today we are on social media as well as on the IOS platform, and the launch of LEO has helped customer to get their complaints resolved without physically visiting the bank. Leo makes of available data to resolve complaints and where more information is needed, Leo will transfer the customer to human agents.”

“As we continue to advance our work on AI-driven developments, it is important that we listen to our users today and further enhance Leo to align to client feedback in order to better meet and anticipate needs and even continue to give them increased value,” Abolusoro added.

He added that Apple Business Chat is available in beta for users and businesses around the world, and is built into iOS 11.3 and higher. For more information, visit: ttps://www.ubagroup.com/apple-business-chat

United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine.

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President Tinubu Reaffirms Commitment to Pro-Business Reforms in Meeting with Airtel Chairman

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In a meeting with Airtel Chairman Sunil Bharti Mittal at the State House in Abuja, President Bola Tinubu emphasized his administration’s dedication to creating a conducive environment for business growth, particularly in the telecom sector. The President stated that Nigeria’s regulatory framework for telecommunications would be revised to align with global best practices, with a strong focus on safeguarding infrastructure.
During the meeting, President Tinubu expressed appreciation for the confidence and readiness demonstrated by Mittal and his delegation. He highlighted the fruitful discussions held during the recent visit of India’s Prime Minister and reaffirmed Nigeria’s openness to learn from successful global models. “I am grateful for your openness, readiness, and confidence, which moved us very close to the Prime Minister of India. When he was here, we discussed things at length,” said the President.

He further assured that Nigeria is prepared to adopt policies that have proven successful elsewhere, particularly if they contribute to economic growth. “The entire ecosystem will be further examined, and if there is anything we can copy from India, we are ready to do so. We are prepared to learn. We are not ashamed of copying what is working in other climes,” he said, emphasizing the critical need to adopt revolutionary strategies that benefit the nation. Tinubu added, “It is for the good of all of us, and Nigeria is so critically important that we must give attention to those revolutionary intentions that can make business work. I am pro-business, and I will continue to be that. I can give you that assurance.”
The President also spoke on the importance of ongoing tax reforms in fostering a more investor-friendly climate, pledging to work with tax administrators to encourage growth and create opportunities.

Bosun Tijani, Nigeria’s Minister of Communication, Innovation, and Digital Economy, thanked President Tinubu for his continued support of the telecom industry. Tijani specifically highlighted the President’s recent approval to classify fiber optic and undersea cables as critical national assets, a move expected to enhance the sector’s growth. He confirmed that the National Security Adviser’s office has already started enforcing this protection.

Mittal commended the President for the impactful economic reforms he has undertaken, drawing parallels between Nigeria’s current transformation and India’s economic resurgence in the early 1990s. Reflecting on India’s struggles at the time, Mittal noted, “When you took office, you made some promises. Given the country’s situation, I was unsure how deep and far you could take your commitments.” He compared the reforms in Nigeria to those that had propelled India into one of the largest economies in the world, saying, “The duties went down, the rupee was floated, and it depreciated significantly. Relicensing happened, and it was the dawn of a new world in India. We just moved forward.”

He praised Tinubu for his resilience and decisive actions, such as floating the naira and removing the petrol subsidy, both of which had significant economic impacts. “I feel that what you have done here is unprecedented in a challenging time. Only people of resolve and steel can endure this huge pressure, floating the naira, which moved from N450 to about N1900 and is now coming back to N1400 to N1500. It has been a remarkable achievement celebrated by the entire world. This was much required, and you delivered on your promises,” he said.
Acknowledging the tough decision to remove the petrol subsidy, Mittal added, “The second one was the removal of subsidy, which was a very tough decision for any politician. It was unpopular and difficult, but you held your position, knowing fully that not doing it would not help the country. You have taken a long-term position. It is my belief and hope that you have created a legacy for yourself. Your first term as President will mark a watershed in the development of your country.”
He concluded by urging more Nigerians, especially those with substantial financial portfolios abroad, to invest back into the country. He noted that many local businesspeople are now feeling more optimistic and ready to invest, echoing his experiences in India. “I have been speaking to people in Nigeria, friends and business people, and they are all now feeling calm, and when they start to get back, they will move very fast. I have experienced this in India,” he stated.
The exchange highlighted President Tinubu’s commitment to supporting policies that ensure long-term economic growth and sustainability, positioning Nigeria as an attractive destination for investment.


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ECOWAS Energy Information System Workshop to strengthen regional energy data integration

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The 3rd annual workshop on ECOWAS Energy Information System is underway in Lagos, bringing together representatives from ECOWAS member states, ECOWAS specialised energy agencies (WAPP, ECREEE) and ECOWAS Directorate of Energy and Mines to enhance energy data management and integration across the region.

 

The four-day workshop, running from 25 to 28 February 2025, aims to reinforce Member states capacity, and improve the quality of energy data at national and regional level in order to address challenges in gathering energy statistics on supply, usage, and availability in West Africa.

 

The ECOWAS Energy Information System (ECOWAS-EIS) was launched on 24 March 2023 in Bissau, Guinea-Bissau, to ensure the reliable collection, storage, and dissemination of energy data. ECOWAS developed this digital platform to better guide policymakers, investors, and researchers with accurate energy information.

 

Speaking at the opening event, the Director of Energy and Mines at the ECOWAS Commission, Dabire Bayaornibè, highlighted the progress made in harmonising energy data collection.

 

He noted that before the implementation of the ECOWAS-EIS, many member states lacked access to comprehensive energy information. Now, data on electricity access, energy production and consumption, energy infrastructure, energy efficiency etc. are available, enabling effective monitoring and planning.

 

“In previous years, several member states struggled to track energy usage and outages. Today, through ECOWAS-EIS, we are improving access to accurate data, enhancing national energy information systems, and strengthening regional integration,” Bayaornibè said.

 

Nigeria has already set an example by launching its National Energy Information System (NEIS) in October 2024 following a support from ECOWAS Commission through development of the computerized data collection system and training of national actors. The system provides real-time energy data, aiding the government and private sector in decision-making.

 

Bayaornibè stated that ECOWAS aims to replicate Nigeria’s success across other member states.

 

The Director-General of the Energy Commission of Nigeria, Dr Mustapha Abdullahi, represented by the Director of Energy Utilisation & Management, Engr. Mohammed Adam Mundu, described the workshop as a crucial step in consolidating three years of effort towards a unified ECOWAS Energy Information System.

 

“The first workshop, held in Accra, Ghana, in 2022, provided an assessment of our energy information system. Côte d’Ivoire hosted the second edition in 2023, leading to improvements in data quality. This third workshop in Lagos now focuses on consolidating our progress and expanding the system across Member States,” he said.

 

Guinea-Bissau’s Director of Energy Planning and Statistics, Mohammadu Saido Baldi, emphasised the importance of knowledge sharing.

 

He noted that learning from the experiences of other nations would help improve Guinea-Bissau’s national energy database.

 

“A well-structured energy information system is essential for developing informed policies and achieving long-term energy security,” Baldi stated.

 

The ECOWAS Energy Information System workshop aligns with Priority Action 1.6 of the updated ECOWAS Energy Policy, which aims to improve governance and performance in the energy sector by enhancing data access and harmonisation.

 

The initiative also supports the development of the West African Power Pool and the African Atlantic Gas Pipeline, further strengthening regional energy integration and economic growth.

 

By ensuring a consolidated and reliable regional energy information system, ECOWAS is reinforcing its commitment to achieving Sustainable Development Goal 7 (SDG7) – access to affordable, reliable, sustainable, and modern energy for all.

 


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Nigerian-American Chamber of Commerce To Inaugurate 20th President & Executive Council, Unveils Bold Economic Agenda

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The Nigerian-American Chamber of Commerce (NACC) has announced April 12, 2025, as the date for the Presidential Inauguration Dinner & Awards Night at Lagos Continental Hotel, Victoria Island, in honour of Alhaji Sheriff Balogun.

This announcement was made recently at a press conference held at Adna Hotel, GRA, Ikeja, Lagos.

In his welcome remarks, Dr. Ikenna Nwosu, Chairman of the Inauguration Planning Committee, outlined the core objectives of the event, followed by an inspiring opening address from Alhaji Balogun.

The president emphasised the Chamber’s rich legacy as a pillar of excellence in fostering trade relations and economic development.

He also highlighted his personal dedication to advancing economic growth through strategic initiatives, citing his successful organisation of the Annual NACC SME Conference when he was Chair of the Kaduna State Chapter of NACC, which attracted major investors and secured substantial funding agreements.

While addressing the media, Alhaji Balogun unveiled a 10-point strategic agenda aimed at driving economic transformation.

The agenda includes SME development and training, an export focus group, financing opportunities, enhanced member engagement, and geographical crop identification.

Other key areas include synergy between the chapters and headquarters, alignment with national strategies, chapter expansion, business incubator and accelerator programmes, and trade missions and expos.

Deputy President, Ehi Braimah, emphasised the need for stakeholder support, stressing the importance of inducting new members to strengthen the Chamber’s membership.

National Treasurer, Mr. Tobi Oduyale, highlighted the significance of expanding income channels and attracting foreign exchange to sustain the Chamber’s financial strength.

Acting Director General, Ms. Wofai Samuel, acknowledged the media’s role in promoting NACC’s vision and called for increased media and stakeholder support in celebrating visionary leadership across both private and public sectors.

The presidential inauguration dinner and awards night also marks NACC’s 65th anniversary and promises to be a groundbreaking celebration, where distinguished Nigerian and American business leaders across private, public, and social enterprise sectors will be honoured for their contributions to economic development.

“The 65th Anniversary Celebration of the Nigerian-American Chamber of Commerce will be nothing short of a trailblazing, trend-setting, and statement-making event,” Dr. Nwosu declared.

This prestigious event will also mark the unveiling of NACC’s new headquarters building, a 3D model showcasing an architectural multistorey masterpiece, which is clearly a testament to the Chamber’s sustainable growth and long-term vision.

As the chamber embarks on this new chapter, its unwavering commitment to economic prosperity, innovation, and strategic partnerships will continue to drive growth and investment for its members and the broader business community.

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